If any stalk in your arrangement ever dies, we'll replace it for free. No questions asked. No time limit. Forever.
A stalk turns yellow, gets soft, or dies for any reason. It happens sometimes, and that's okay.
Call, email, or stop by our Midtown studio. Show us your arrangement or send a photo.
Pick up your free replacement stalk at our studio, or we'll ship it to you for a small fee.
We believe in our plants. Lucky bamboo, when properly cared for, can live for decades. We've seen arrangements in our customers' homes for over 15 years.
But life happens. Sometimes plants get neglected. Sometimes conditions aren't ideal. And when that happens, we don't want you stuck with a dead plant and a bad memory.
That's why we created The Forever Plant™ Guarantee. It's our way of saying: we're in this together.
"I've had my arrangement for 8 years. Last winter, one stalk died after a heating mishap. Bamboo Studio replaced it the same day, no questions asked. That's unheard of in retail."
No. We keep records of all purchases. Just tell us your name or show us the arrangement.
The guarantee transfers with the plant. If you have one of our arrangements, you're covered.
No. Replace as many stalks as you need, as many times as you need, forever.
The guarantee covers stalk replacements only. Vase upgrades are available for purchase.
Shop with confidence. Every arrangement is backed by our lifetime guarantee.
Build Your ArrangementContact us to claim your free replacement stalk.
Or visit us at 130 W 37th Street, New York, NY 10018
